Terms and Conditions

The online store www.gingerjulliemug.com is owned by Ginger Jullie sp. z o. o. with its registered office at Jana Kantego Federowicza 7/71, 30-392 Kraków, NIP: 6762640824, REGON: 525004141 (hereinafter also referred to as "Ginger Jullie" / "Online Store" / "Seller")

Seller's contact details:

These regulations define the rules for the conclusion and performance of the contract for the sale of Goods offered in the Online Store, the main type of items offered are hand-made ceramic products.

The manufacturer of all goods in the Online Store is Ginger Jullie and these products are manufactured in Poland. The offered goods may slightly differ from the photos presented on the website (in particular, when we offer more than one piece of a given product - in such a situation, the photos show one of the offered products and the others may differ slightly due to the fully manual manufacturing process).

The moment of conclusion of the contract is considered to be the sending of an e-mail by the Seller to the Buyer containing confirmation of the order.

In matters not covered by these regulations, the provisions of generally applicable law shall apply.

Due to the individual nature of each product offered, currently the Online Store does not offer the possibility of leaving product reviews on its website.

In the event of a conflict between the provisions of these Regulations and the mandatory provisions of law granting Consumers rights, priority shall be given to these provisions.

Glossary of terms used in these regulations:

  • Buyer - an entity making a purchase in the Ginger Jullie Online Store.
  • Consumer - A consumer is a natural person who performs a legal transaction with the entrepreneur (conclusion of a purchase contract) not directly related to his business or professional activity.
  • Online Store - an Internet portal belonging to Ginger Jullie, on which the order was placed by the Buyer.
  • Seller - a person (natural or legal) selling the Goods by offering them to the buyer - for this Online Store, the Seller is Ginger Jullie sp. z o. o.
  • Goods - a product available for sale in the Online Store.

Orders and Payment

The Ginger Jullie Online Store accepts online orders 24 hours a day, 7 days a week.

The prices of the Goods given in our Online Store are gross prices given in Polish Zloty (PLN). In addition to the price of the Goods, the Buyer bears the cost of delivery of the Goods to the address indicated in the order. The cost of delivery depends on the selected delivery method. Details can be found in the 'Shipping and Delivery' section.

The ordering process in our Online Store consists of several steps, including product selection, contact information and payment. After placing the order, you will receive a confirmation to the e-mail address provided by the Buyer.

The Online Store offers the following payment methods: via Stripe (with credit cards - Visa, Mastercard and American Express - credit card data are processed and stored by Stripe online payment platform), via PayPal platform for online payments and using the Przelewy24 online payment system (Przelewey24 method available only in Poland). The order should be paid for immediately after placing the order by using the offered payment methods. The Online Store does not charge additional fees for the selected form of payment.

The Seller undertakes to deliver the Goods ordered and purchased by the Buyer without physical and legal defects. The conclusion of the contract between the Buyer and the Seller takes place upon acceptance of the order by the Seller, of which he informs the Buyer within 72 hours of placing the order.
If, for random reasons and beyond the control of the Online Store, the ordered Goods are not available in the warehouse, the Buyer will be informed immediately and will have the option of changing the ordered Goods for another (at the same price) or resigning from the order, as a result of which the all funds to the Buyer.

When placing an order, the buyer should provide the following data in order to properly process the order:

  • delivery address (city, zip code, street and house number)
  • e-mail address
  • contact telephone number
  • (in case of choosing delivery to an InPost parcel locker) number of the InPost parcel locker – method available only in Poland

The above data will be used by the Online Store only for the purpose of order fulfillment. The Online Store is not responsible for incorrectly provided data when placing an order. Providing incorrect data may result in a delay in delivery or inability to complete it.

Shipping and Delivery

The Online Store uses proven and reputable courier companies (such as FedEx, UPS, InPost) to ship products. In Poland, delivery to InPost parcel lockers is possible.

The goods are shipped within 3 working days from the time of placing and paying for the order. The delivery time depends on the chosen form of delivery and the shipping address and also on the courier company. In case of problems with the preparation of the shipment, we inform you about this fact as soon as possible. The delivery costs are charged by the Buyer.

If the Buyer finds that the shipment is damaged when collecting it from the courier, we recommend to write a damage report in the presence of the courier. Please also inform us immediately about the damaged shipment to the following e-mail address: gingerjullie@gmail.com.


You can withdraw from the purchase contract without giving any reason within 14 calendar days from the date of delivery of the order. To exercise the right to withdraw from the contract, you must inform us about it in the form of an electronic statement sent to the following e-mail address: gingerjullie@gmail.com.

All direct costs of returning the Goods to the Seller's headquarters shall be borne by the Buyer. The goods should be returned unchanged, in the original packaging. Please carefully pack the returned goods in a way that will protect them from damage or destruction during transport.

The Online Store has the right to refuse to accept the return of goods in cases of returning damaged goods or delivering defective goods to the store, bearing traces of use.

After withdrawing from the contract, the Consumer is obliged to return the Goods to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to send back the Goods before the expiry of 14 calendar days.

The returned Goods should be sent to the following address:

Ginger Jullie sp. z o. o.
Jana Kantego Federowicza 7/71
30-392 Krakow

We will refund the amount due for the returned Goods (including the price of the purchased products and the costs of their shipment to the Buyer) immediately after receiving the return shipment, no later than within 14 calendar days from the date of receipt of the return shipment.

The return of payment in the event of withdrawal from the contract is made using the same payment methods that were used in the original transaction, unless the Buyer indicates a different form of refund that does not involve additional costs for the Seller. Please inform about the form of refund in the return form.


Goods purchased in the Online Store are subject to a two-year warranty.

In the complaint notification, the Buyer should provide details of the complaint, such as:

  • information about the defective product (product description or its name)
  • description of the reason for the complaint and information when the defect was noticed
  • the Buyer's requests on how he would like the complaint to be dealt with.

The Online Store will consider the complaint and inform the Buyer about the decision to consider the complaint within 14 days from the date of filing the complaint.

Complaints should be submitted to the e-mail address: gingerjullie@gmail.com, by phone to the number + 48 500 208 874, or in writing to the Seller's address: Ginger Jullie sp. z o. o., Jana Kantego Federowicza 7/71, 30-392 Krakow, Poland.